299bd Privacy Policy

01. Introduction and Scope

299bd (referred to herein as "we", "our", or "the platform") is an online gaming and sports betting platform operated for users in Bangladesh. This privacy policy applies to all individuals aged 21 or above who have created an account on 299bd or used the platform.

Alongside reading this policy, it is important to also read our Terms and Conditions, as they set out the full terms governing use of the platform. By creating an account or using the platform, you are considered to have consented to this privacy policy.

We believe transparency and accountability go hand in hand. This policy has therefore been written in clear, straightforward language so that you remain informed about your own data and are able to make decisions about it.

02. Information We Collect

299bd may collect the following types of information:

• Identity information: Full name, date of birth, national ID or passport number (for identity verification).
• Contact information: Email address, mobile number.
• Financial information: Mobile banking numbers (bKash, Nagad, Rocket) and necessary bank account details — for deposits and withdrawals only.
• Technical information: IP address, device type, browser version, time and date of access.
• Transaction information: Deposit, withdrawal, bet, and game play history.
• Communication records: Conversations with customer support via live chat or email.

We collect only the information necessary to operate the platform, verify identity, and process financial transactions. No unnecessary or excessive information is collected.

03. How We Collect Information

Your information may be collected in the following ways:

• What you provide directly when completing the registration form.
• Documents submitted during the account verification (KYC) process.
• Payment details you provide during deposit and withdrawal transactions.
• Technical information collected automatically while you use the platform (via cookies and log files).
• Information you provide when contacting customer support.

04. Purposes for Using Your Information

The information collected is used for the following purposes:

• To create, manage, and secure your account.
• To verify identity and prevent fraud.
• To process deposits, withdrawals, and other financial transactions.
• To provide customer support — assistance in Bengali and English via 24/7 live chat and email.
• To monitor platform performance and resolve technical issues.
• To send notifications about promotional offers and bonuses (with your consent).
• To monitor usage patterns in support of responsible gaming.

We never sell your information to third parties. However, it may be shared on a limited basis with technology service providers, payment processors, and where required to comply with applicable law, as detailed in the section below.

05. Sharing Information with Third Parties

299bd may share your information with third parties only in the following specific circumstances:

• Payment processors: The minimum information necessary to complete transactions via bKash, Nagad, Rocket, and bank transfer.
• Technology service providers: Contracted providers for server hosting, security scanning, and data analytics — these parties use the information solely in accordance with 299bd's instructions.
• Legal obligations: We may be legally required to provide information in response to a court order or a lawful request from a government authority.
• Fraud and scam prevention: Notifying the relevant authorities in cases of suspected account fraud or money laundering.

Third-party service providers are bound by confidentiality agreements with 299bd and may not use the information they receive for any other purpose.

06. Cookies and Tracking Technologies

Cookies and similar tracking technologies are used on the 299bd website. Cookies are small data files stored on your device. We use the following types of cookies:

• Essential cookies: To maintain login sessions and ensure security — the platform cannot function properly without these.
• Functional cookies: To remember your language preferences and settings.
• Analytics cookies: To monitor platform usage and support improvements — these are not personally identifiable.

You can control or disable cookies through your browser settings. However, disabling essential cookies may limit some platform functionality.

07. Data Security Measures

299bd follows multiple technical and administrative security measures to keep your information secure:

• Data transfers are secured through SSL (Secure Socket Layer) encryption.
• Sensitive information (such as passwords) is stored in encrypted form — never in plain readable text.
• OTP verification is used for account access.
• Regular security audits and vulnerability testing are carried out.
• Staff access to data is restricted on a role-based policy.
• A 24/7 monitoring system is active to detect unauthorised access.

While we ensure the highest level of security, transmitting information over the internet is not entirely risk-free. If you notice any suspicious activity, please notify our support team immediately.

08. Data Retention Period

299bd does not retain your information beyond the period it is needed. Typically, financial and transaction records are kept for a defined period even after an account is closed, as required to meet legal obligations and resolve potential disputes.

Once the retention period has passed, the information is securely deleted or anonymised so that it can no longer be linked to any individual.

09. Your Rights

You have the following rights regarding your information:

• Right of access: You may request to know what information we hold about you.
• Right to rectification: You may ask for incorrect or incomplete information to be corrected.
• Right to erasure: You may request that specific information be deleted, within the limits of legal obligations.
• Withdrawal from marketing communications: You may opt out of promotional emails or notifications at any time.
• Data portability: You may request a copy of the information related to your account.

To exercise any of these rights, please contact our customer support. We will process your request as quickly as possible.

10. Privacy of Minors

299bd is strictly for users aged 21 and above. The platform does not intentionally collect information from any minor. An age verification process is followed at the time of registration.

If you believe a minor's information has been collected by mistake, please let us know immediately — we will arrange for it to be deleted promptly. Ensuring responsible gaming is part of our commitment, and that includes protecting minors.

11. External Links and Third-Party Services

The platform may occasionally reference third-party services. However, 299bd is not responsible for the privacy practices of those external services. It is the user's responsibility to review their own privacy policies.

12. Changes to This Policy

299bd may update this privacy policy as needed. If any significant changes are made, a notification will be sent to your registered email and the revision date will be noted at the top of this page.

Continued use of the platform after any changes will be considered acceptance of the revised policy. You are therefore advised to review this page regularly. You can also read our About Us page to learn about all our policies.

13. Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact our support team. We are available 24/7 to respond in Bengali and English.

Once we receive any privacy-related request or complaint from you, we will investigate and respond promptly. Our FAQ section may already have answers to common questions.