299bd's commitment to responsible gambling
Entertainment is enjoyable only when it stays within control. 299bd believes that gambling should be a source of fun — not financial or mental stress. On this page you can learn how to play within safe limits and where to find help if you need it.
Responsible gambling — why it matters
Controlled entertainment brings enjoyment, not addiction
Online betting and casino games are a popular form of entertainment for many people. But like any entertainment, it is important to stay within limits. 299bd always wants its users to be safe and happy. Keeping control over your budget and time while playing is not just about saving money — it is equally important for your mental well-being.
Our Terms and Conditions clearly state that 299bd does not encourage any user to bet beyond their means. If gambling becomes a source of anxiety or frustration rather than fun, stopping and seeking help is the right thing to do.
Before each session, ask yourself: am I playing for entertainment, or to recover money I have lost? If it is the latter, it is better to take a break. The 299bd support team is ready to help you at any time.
- Every user's age is verified when opening an account at 299bd.
- We do not keep any minor's account active and follow a zero-tolerance policy on this matter.
- Users are given the option to set deposit and betting limits.
- The option to voluntarily pause an account or self-exclude is always available.
- Support is available in Bengali 24 hours a day via live chat and email.
- If suspicious or unusual gambling patterns are detected, the support team proactively reaches out.
Tools to keep yourself in control
299bd gives you full control over your own gambling
Deposit Limit
Set a limit on your daily, weekly, or monthly deposits. Once this limit is reached, 299bd will automatically stop new deposits. Reducing the limit is instant, but increasing it requires a 24-hour waiting period.
Loss Limit
Decide in advance how much you can afford to lose within a set period. Once that amount is reached, betting for that day or week will automatically stop.
Session Time Limit
Set how long you want to play each day. Once the time is up, you will be automatically logged out and a warning will be shown. This is very effective at avoiding long sessions.
Reality Check
Pop-up notifications will appear at set intervals, telling you how long you have been playing and how much you have wagered. These reminders keep you aware of your actual situation.
Cooling-Off Period
If you want to stop playing for a while, set a cooling-off period from 1 day to 6 weeks. During this time, access to betting and casino games will be blocked, but your account will remain open.
Self-Exclusion
If you want a complete break from gambling for a longer period, choose self-exclusion — from 6 months up to permanently. During this time, no promotional messages will be sent and reactivating the account is restricted.
To activate these limits or breaks, contact 299bd's 24/7 live chat or write to the support email. The support team provides assistance in both Bengali and English.
Recognise the warning signs
When these signs appear, it is time to seek help
Gambling addiction does not appear overnight — it develops gradually. If you notice the following signs in yourself or someone you know, do not ignore them. More detailed questions and answers on responsible gambling can be found in our FAQ section.
Spending beyond your budget
Using money meant for household expenses, repaying debts, or emergencies to place bets — this is a serious warning sign.
Urge to chase losses
After losing, placing even larger bets to try to win back the money — breaking this cycle is important.
Anxiety and mood changes
Feeling uncomfortable, angry, or anxious when unable to play — this is a sign of psychological dependence.
Hiding from family
Concealing your betting habits from people close to you or lying about them is a clear sign of a problem.
Disrupted sleep and daily life
Staying up late to bet, being unable to focus at work, or neglecting hobbies and relationships.
Constantly increasing bet amounts
Feeling the need to gradually wager more money to get the same level of excitement.
Assess yourself
Answer these questions honestly
If the answer to even one of the questions below is "yes", talk to the 299bd support team or seek help from a trusted family member.
Where to get help
You do not have to face this alone — help is always available
Our About Us page states that 299bd is committed to creating a responsible gaming environment. Seeking help when you feel you have a problem is a sign of strength, not weakness.
299bd Live Chat
Our support agents are available in Bengali 24 hours a day, 7 days a week. For setting gambling limits, cooling-off, or self-exclusion — get help with any of these directly via live chat.
Support Email
You can also contact us by email alongside live chat. If you describe your issue in detail, the support team will respond promptly. You can write in either Bengali or English.
Family and trusted people
Open up to a close family member or trusted friend about your problem. Their support can often be just as effective as professional advice. Talk to someone rather than isolating yourself.
Professional counselling
Consult a mental health professional or a behavioural therapist. There are several mental health service centres in Bangladesh where specialist help for addiction problems is available.
Support groups
Join a support group made up of others who have faced the same problem. Many people are able to overcome their issues by listening to and sharing each other's experiences.
Practical tips for safer gambling
Before betting or playing casino games, set a fixed budget — and stop for the day once that budget is gone. Winning money should not be the main purpose of playing; it is simply a form of entertainment. Remember, over the long term every game's outcome is random and no strategy can guarantee a win.
Avoid alcohol or fatigue while playing — your ability to make decisions is reduced in this state and the risk of serious mistakes increases. Take a short break after each session, drink some water, go for a walk. Sitting in front of a screen for hours on end is harmful to both physical and mental health.
Balance betting with other leisure activities. Spending time with family, playing sports, or enjoying other hobbies is important for mental well-being. If betting starts to take the place of all these things, that is a warning sign.
In accordance with our Privacy Policy, a user's gambling data is stored with strict confidentiality. If you request self-exclusion or set limits, that information is not shared with any third party.
Remember, 299bd is a platform — the final decision is always yours. We want you to enjoy yourself, but within limits. Your well-being is our priority.