Terms and Conditions

General Provisions

These terms and conditions ("Terms") govern all services of the 299bd platform. By accessing the 299bdlogin.cam website or using any of its services, you agree to these Terms. If you do not agree, please refrain from using the site.

These Terms have been drawn up in accordance with the applicable laws and regulations of Bangladesh. Where any provision of these Terms conflicts with local law, local law will take precedence.

The 299bd platform includes various online gaming services such as casino games, live casino, slots, fishing games, and sports betting. Specific terms for each service apply in addition to these general Terms.

1.1 Definitions

• "Platform" — The 299bdlogin.cam website and associated mobile applications.
• "User" — Any person who has opened an account on the Platform.
• "Account" — The registered account in a user's name through which 299bd services are accessed.
• "Balance" — The total amount of funds held in an account.
• "Bonus" — A promotional benefit granted by 299bd, usable subject to specific conditions.

Account Registration and Use

To open an account at 299bd, users must provide accurate and complete information. 299bd reserves the right to close, at any time, any account created with false information.

2.1 One Person, One Account

Each person may open only one account. Opening multiple accounts is strictly prohibited. If a person is found to have multiple accounts, all accounts will be suspended and the associated balances may be held.

2.2 Login Credential Security

It is your responsibility to keep your username and password completely confidential. Use a strong password to keep your account secure and do not share it with anyone. If you suspect unauthorised access to your account, contact 299bd support immediately.

2.3 Account Verification

For account verification, 299bd may request a national identity card, passport, or other government-issued document. For payment verification, bank statements or proof of mobile banking transactions may also be requested. Withdrawals may be temporarily suspended until verification is complete.

Age Verification and Eligibility

All 299bd services are for persons aged 21 or over only. Use of any 299bd service by minors is strictly prohibited.

Age must be declared at registration, and supporting documents may be requested at any time as proof of age. Providing false information about age is a legal offence and will result in account cancellation.

299bd encourages parents to ensure their underage children cannot access this platform. The use of parental control software is recommended.

Deposits and Withdrawals

Deposits and withdrawals on the 299bd platform can be made via bKash, Nagad, Rocket, and direct bank transfer (including Dutch-Bangla Bank, Islami Bank, BRAC Bank, and other major commercial banks).

4.1 Minimum Amounts

• Minimum deposit: ৳200 (all methods)
• Minimum withdrawal: ৳1,000

4.2 Withdrawal Process

Withdrawal requests are generally processed within 1 hour. However, this time may vary in cases of account verification or security review. Withdrawals can only be made to the same payment method used for the deposit.

4.3 Transaction Authenticity

All transactions must be genuine and from lawful sources. If a suspicious transaction is identified, 299bd reserves the right to review the associated account and, where necessary, suspend the transaction pending investigation.

Bonuses and Promotions

The 299bd welcome bonus is a 100% bonus on the first deposit, up to a maximum of ৳20,000. To withdraw this bonus, the bonus amount must be wagered 10 times. For example: a deposit of ৳1,000 adds ৳1,000 in bonus, bringing the balance to ৳2,000 — and to withdraw the bonus funds, a wager of ৳1,000 × 10 = ৳10,000 must be completed.

5.1 Bonus Terms of Use

• Each bonus offer has its own validity period and conditions, which will be clearly communicated at the time the offer is made.
• Attempting to claim bonus benefits from multiple accounts is prohibited.
• The betting limits applicable to bonus funds will be stated in the terms of each offer.
• If wagering requirements are not met within the specified time, the bonus may be cancelled.

5.2 VIP Program

Through regular play, users can advance through five VIP levels from Bronze to Diamond. Each level offers a weekly cashback: up to 0.2% at Bronze, 0.5% at Silver, 0.7% at Gold, 1.0% at Platinum, and 1.2% at Diamond. Cashback is calculated on total net losses for the week.

Gaming Rules and Fair Play

All games on the 299bd platform are conducted in a fair and transparent manner. Each game's outcome is determined by an impartial random number generator (RNG), which is audited by a third party.

6.1 Betting Conditions

Minimum and maximum bet limits are set for each game category. These limits may vary depending on the type of game and the user's account level. If a problem occurs in an ongoing game due to a technical fault or disconnection, 299bd will resolve the matter in accordance with its established policy.

6.2 In Case of Technical Interruptions

If a game is interrupted mid-session due to an internet disconnection or device fault, the data stored on 299bd's servers will be considered final. A different result displayed on the user's device will not be accepted.

To learn about responsible gaming advice and resources, please read our responsible gaming page.

Prohibited Activities

The following activities are strictly prohibited on the 299bd platform and any such activity, if detected, will result in immediate account closure:

• Exploiting technical vulnerabilities, bugs, or errors in the platform.
• Abusing the bonus system or attempting to collect bonuses through fraudulent means.
• Using automated bots, scripts, or software to gain an unfair advantage.
• Money laundering or processing funds from illegal sources.
• Threatening or harassing other users of the platform.
• Operating multiple accounts from the same device or IP address.
• Colluding with others to gain an unfair advantage from bonuses or winnings.

Account Suspension and Closure

299bd reserves the right to temporarily suspend or permanently close a user's account at any time for reasonable cause. The user will be notified as quickly as possible in such cases.

8.1 Closure at the User's Request

If a user wishes to close their account voluntarily, they must contact 299bd support. Before closure, all pending bonuses and transactions will be settled and the balance will be returned, subject to conditions being met.

8.2 Voluntary Break

299bd offers a self-exclusion option to help users manage their gaming habits. Promotional communications will be paused during the exclusion period. For more details, see our responsible gaming policy.

Limitation of Liability

299bd is not directly liable for any financial loss arising from playing on the 299bd platform. Participation in all gaming activities is conducted at the user's own decision and risk.

For issues arising from technical problems, server errors, or internet disconnections, 299bd's compensation obligations will be governed by its established policy. 299bd is not liable for third-party services, payment providers, or network issues.

9.1 Third-Party Content

The 299bd platform offers games from third-party game providers such as Pragmatic Play, PG Soft, JILI, and Evolution. These games may have their own rules and terms, which can be viewed in the relevant game interface.

Privacy and Data Protection

299bd places the highest importance on protecting users' personal information. Full details of how your information is collected, stored, and used are provided in our privacy policy.

User data is used solely for operating the service, account verification, and meeting applicable legal obligations. Data is not sold or shared with third parties, except where sharing with essential service partners is required, in compliance with applicable rules.

Every transaction on the platform is secured using SSL encryption technology. The use of two-factor authentication (OTP) is encouraged to further strengthen account security.

Changes and Amendments to the Terms

299bd reserves the right to partially or fully amend these Terms at any time. Users will be notified in a timely manner of significant changes via email or through the platform.

Continued use of the platform after any changes constitutes acceptance of the new Terms. It is therefore recommended that you review this page regularly.

11.1 Dispute Resolution

If a dispute arises, you should first contact 299bd support to seek a resolution. Our frequently asked questions section may also be helpful for general queries. If the matter cannot be resolved through support, an alternative dispute resolution process will be followed by mutual agreement of both parties.

Contact and Support

If you have any questions or comments about these Terms, please contact the 299bd support team. Support is available seven days a week, 24 hours a day, in both Bengali and English.

• Live Chat: Directly on any page of the platform
• Email: [email protected]

When sending a query by email, use your account's registered email address and include a brief description of the matter so that assistance can be provided quickly.